Jacket Era is known for its amazing, high-quality leather jacket creations and friendly relations with customers. However, we truly understand the concern that sometimes the buyers will not meet their expectations in their order. Don’t worry, we ensure all of our customers with a sleek refund and return policy that can eagerly help you out. Following are the details of our smooth refund and return policy. 

30 Days Return & Exchange

  1. Eligibility:

  • A customer has 30 days from the date of delivery to avail the return. 
  • Make sure that the items are unused and in their original packaging, tags, and condition. We will not accept a used item or an altered one. 

  1. Initiating a Return:

  • To make your return possible, contact our customer service bymail contact@jacketera.com. Provide them with your correct order number and the genuine reason for the return. 
  • The team of the Jacket Era provides you with the return permit and guides you on how to proceed. 

  1. Return Shipping:

  • It is the responsibility of the customer to bear the cost of the return shipping. 
  • in the case of our error, we will bear the shipping costs

  1. Packaging:

  • It really helps us to make your return process more efficient if the item is in its original packaging, if it’s possible. However, the original packaging ensures it arrives in good condition. 

Refunds

  1. Processing Time:

  • Once we get our hands on your return and after inspecting it, you will be notified through email of the rejection or approval of your refund on your return.

     

  • After getting approval for a refund, your refund amount will be processed. However, the credit will apply to your original payment method. Please have patience as the refund amount needs 5-7 working days to reflect the transaction, according to the service of your bank or credit card company. 

  1. Partial Refunds:

  • Remember, in some cases, partial refunds are allowed if the returned item is slightly used or in good condition. 

  1. Refund Exceptions: 

  • If the items belong to the final sale category, promotional items, or gift cards, then they are not returnable and are not eligible for a refund. 

Exchanges

  1. Eligibility for Exchanges:

  • Jacket Era offers an exchange if the item fulfills our return standards. If you want to change it to a different size or style, then it is possible after fulfilling the standards. Moreover, to proceed with the exchange, go through the above guidance. 

  1. Shipping Costs:

  • In cases of exchange, the customer is responsible for return shipping and reshipping costs. Once your return process is complete, then we will guide you on how to place the exchange order. 

Important Notes

  • Customer Service: Jacket Era’s customer team is always ready and here to assist you! If you have any queries or want to have assistance on your return and refund, then reach us through our Contact Page. We try our best to get in touch with you in 1-2 business days. 

Thank you for choosing Jacket Era. We appreciate your business and your passion for fashion. However, we ensure to provide you with an astonishing shopping experience.