Customer satisfaction and experience are extremely important to Jacketera. While we try to provide you with the highest possible quality, we understand that certain circumstances may need returns or exchanges. So we provide a hassle-free return and exchange policy. If you follow the guidelines below, we will gladly accept a return or exchange of an item.

30 Days Return & Exchange

There is a simple 30-day return policy. If you have any questions, please contact us via email and a customer service representative will respond within 48 hours (ASAP). There will be no consideration for a return after 30 days. As, we offer free shipping on all products. It cost us money, and we paid for it. So, all shipping costs associated with returning the product are the responsibility of the buyer. Also, in the case of our error, we will bear the shipping costs. Please allow 15-20 days for the processing of returns and up to 30 days for the credit to appear on your account statement. Please allow 15-20 days for the processing of returns and up to 30 days for the credit to appear on your account statement.

Cancellation of the Orders

The order cancellation proposal must be sent within 24 hours, and if completed within that time frame, the entire amount will refunded to the customer’s account. If your order is processed after that time period, you will be charged a 25% service fee.Besides it, Prior to your item being shipped If you you have any questions about size changes, cancellations, or changes made to your order you can email us at support or in contact us. We won’t be able to do anything once the product has been shipped.

Products with defects

If you receive a defective product from us, you can request an exchange. To do so, please submit our Return & Exchange Form or email us on contact@jacketera.com within 24 hours with a photo of the defect along with the type of the fault and your order number. After that, a person from our customer service team will reach you and assist you further.

Situations where a return or exchange is not possible

We strive to provide the best service possible to our customers. That concludes our straightforward exchange and return policies.

1. We will not be able to return or refund an item if we uncover a fault that was not caused by us.

2. Because the customized jackets were made just for you, they will not be returned.